Chat Room Launch & Team Operations Setup

• Structured the entire chat room from day one, including tone, flow, engagement and communication guidelines

• Created foundational templates for diverse situations

• Designed daily engagement routines

• Trained and coached a small team, ensuring consistency, clarity and confidence from the very start

• Developed a positive community culture, balancing fun, friendliness and professionalism.

• Monitored performance & adapted communication systems to match user's needs.

• Ensued smooth operations while maintaining high engagement, even with limited resources.

• Building trust with users in a brand-new online environment

• Standardizing communication processes that didn't previously exist

• Keeping the users engaged and active with a very small team

• Ensuring aligment with platform tone & brand expectations

Launching this chat room stregthened my expertise in:

• community engagement and player experience

• communication systems 

• leadership and training

• fast problem_solving

• creating warm, human-centered digital interactions

This project showcases my ability to turn a blank space into a functional, organized and welcoming digital community - and approach I now apply across all community and chat operations project.